Last updated: 10 July 2026
These Terms and Conditions govern the use of the website darkcasual.com and the purchase of products from the DarkCasual online store.
By accessing the website or placing an order, you agree to these Terms and Conditions.
DarkCasual
Operated by a business registered in Poland
NIP: 9721324074
REGON: 52098873000000
General contact: office@darkcasual.com
Returns, refunds and complaints: refund@darkcasual.com
For the purpose of these Terms, the Seller is referred to as “DarkCasual”, “we”, “us” or “our”.
DarkCasual sells clothing and related merchandise, including sarcastic, dark-humor and graphic T-shirts.
Product photos, mockups, colors and visualizations are shown for illustrative purposes. Actual product colors and print appearance may vary slightly due to screen settings, production method, fabric type, lighting and product batch.
We make reasonable efforts to describe products accurately, including size, color, price and main product features.
Some products may be produced after an order is placed by external production, printing or fulfillment partners. This does not affect your mandatory consumer rights where applicable.
You can place an order through the online store by adding products to the cart and completing the checkout process.
Before confirming the order, you will be able to review selected products, quantity, delivery details, payment method, shipping cost and total price.
An order is considered placed when you click the final order confirmation button and receive an order confirmation by email.
We reserve the right to refuse or cancel an order if:
If payment has already been made and the order is cancelled by us, we will refund the amount paid.
Product prices are displayed on the product page and at checkout.
The final price, including applicable taxes, shipping costs and additional charges, will be shown before you place the order.
Available payment methods are displayed at checkout and may include payment cards, online payment providers, digital wallets or other methods made available in the store.
Payments are processed by external payment providers. We do not store full payment card details on our website.
For customers in the United States, sales tax may be calculated and charged where required by applicable law and payment or e-commerce provider settings.
Orders may be produced, packed and shipped by external production, printing or fulfillment partners.
Production time may vary depending on the product, order volume, destination country, stock availability, production partner and shipping carrier.
We are responsible for customer communication and handling orders, returns, refunds and complaints through the contact channels listed in these Terms.
We ship orders to the countries available at checkout.
Delivery time depends on the destination country, shipping method, production time and courier or postal service. Estimated delivery times are shown during checkout or in the shipping information section of the website.
Delivery times are estimates and may be affected by factors outside our control, including customs, postal delays, courier disruptions, holidays, production delays or force majeure events.
The customer is responsible for providing complete and correct delivery details. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.
For international orders, additional customs duties, import taxes, fees or local charges may apply depending on the destination country.
Unless clearly stated otherwise at checkout, such charges are the responsibility of the customer and are not included in the product price or shipping cost.
Customs procedures may delay delivery. We are not responsible for delays caused by customs authorities or import procedures.
If you are a consumer located in the European Union, you generally have the right to withdraw from the purchase contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement sent to:
Please include your order number, the email address used for the order and a clear statement that you wish to withdraw from the contract.
To meet the withdrawal deadline, it is sufficient for you to send your statement before the withdrawal period has expired.
If you withdraw from the contract, we will refund all payments received from you, including the cost of standard delivery, except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us.
We may withhold the refund until we receive the returned goods or until you provide proof that you have sent the goods back, whichever occurs first.
Refunds will be made using the same payment method used for the original transaction, unless you expressly agree otherwise.
You must send back the goods no later than 14 days from the day on which you informed us of your withdrawal.
You are responsible for the direct cost of returning the goods, unless we state otherwise or applicable law requires otherwise.
Returned products should be unused, clean, undamaged and returned with original labels and packaging where possible.
You are responsible for any decrease in the value of the goods resulting from handling them in a way other than necessary to establish their nature, characteristics and functioning.
The right of withdrawal may not apply to products that are:
Standard products from our regular collection are generally subject to the right of withdrawal unless an exception applies under applicable law.
Returns and refund requests are handled by email only.
Before sending back any product, please contact us at:
Please include your order number, the email address used for the order and a short description of the reason for the return or refund request.
Do not send any product back before receiving return instructions from us. Return instructions may depend on the product type, order location and fulfillment process.
If a return is accepted, we will provide the relevant return instructions by email.
If a product is defective, damaged or incorrect, please contact us at: refund@darkcasual.com.
Please include:
We will review the complaint and respond within a reasonable time. If the complaint is justified, we may offer repair, replacement, refund or another remedy required by applicable consumer law.
Nothing in these Terms limits your statutory consumer rights.
If you are located outside the European Union, including in the United States, your return, refund and cancellation rights are governed by these Terms and any mandatory consumer laws applicable in your country or state.
We may voluntarily accept returns or refunds in situations described in these Terms, especially where a product is defective, damaged, incorrect or not delivered due to reasons within our control.
This section does not limit any mandatory rights available to you under applicable law.
Customers should follow product care instructions shown on the label or product page.
We are not responsible for damage caused by improper washing, drying, ironing, storage, use or handling of the product.
All website content, product designs, graphics, logos, texts, photos, layout and branding elements are owned by us or used under license.
You may not copy, reproduce, distribute, modify, sell, print, upload, imitate or use any of our designs, graphics or website content for commercial purposes without our prior written consent.
Purchasing a product does not transfer any intellectual property rights to you.
You agree not to use the website in a way that:
To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses, including loss of profit, loss of data, business interruption or reputational damage.
This does not exclude or limit liability where such exclusion or limitation is not permitted by applicable law, including liability for intentional misconduct or mandatory consumer rights.
We are not liable for delay or failure to perform our obligations caused by events beyond our reasonable control, including natural disasters, strikes, war, pandemics, transport disruptions, supplier delays, internet outages, cyber incidents, customs delays or government actions.
We may update these Terms from time to time.
The version applicable to your order is the version in force at the time you place the order.
Material changes will be published on this page.
These Terms are governed by the laws of Poland, without prejudice to any mandatory consumer protection rights available to consumers under the law of their country or state of residence.
If you have a complaint, please contact us first at: office@darkcasual.com or, for returns and refunds: refund@darkcasual.com.
We will try to resolve the matter amicably.
Consumers may also have access to alternative dispute resolution procedures available under applicable law.
DarkCasual
Operated by a business registered in Poland
NIP: 9721324074
REGON: 52098873000000
General contact: office@darkcasual.com
Returns, refunds and complaints: refund@darkcasual.com